Frequently asked questions
To make ordering simple and fast, follow these steps:
Select the item you want, choose your size, enter any customizations (like name, number, or fabric type), and click "Add to Cart." Review your cart, and add any discount codes. If you need assistance, contact us here.
When ready, click "Proceed to Checkout." You can check out as a guest or log in as a returning customer. Once you proceed, you’ll reach the payment page. Enter the shipping address, select your payment method, and verify your billing information.
You can edit your address or payment information if needed. Click "Process Order" to finalize your purchase. Remember to keep your order details for tracking.
Production takes around 5-7 business days, and shipping is usually 8-10 business days. If you select expedited shipping, production time is still 5-7 business days, but shipping is 3-5 business days.
Receiving Time = Production Time + Shipping Time
For more details on production and delivery times, contact us at info@setupapparel.com. We ship primarily with DHL/USPS, and shipping costs vary based on destination.
From our homepage, navigate to the category that interests you (categories are listed at the top of the page). Hover over the category, select a sub-category, and browse the available items.
Our custom apparel is non-returnable unless it arrives defective or damaged. Please refer to our Refund Policy for Damaged or Misprinted Items, or reach out to our customer service team for further assistance.
For bulk orders, you have three payment options:
- Add each item to your cart, including customization details and sizes, and make a single final payment.
- Send us the link to the item you like and an order list, and we’ll send you a payment invoice or link.
- Select the jersey and size you need, choose a quantity, and pay directly. Afterward, provide the order number and detailed customization information, and we’ll handle production and shipping.
If you have a specific design in mind, please reach out to us. We’ll be happy to create a mock-up of your idea and provide a tailored quote.
As a direct manufacturer, we ensure all products are rigorously tested for quality, comfort, durability, and longevity.
You can personalize items with a name, number, or custom design, whether for yourself, friends, family, or a team. We also offer free design assistance—just let us know your ideas, and we’ll create a custom mock-up at no extra charge.
Yes, we offer discounts for bulk custom orders. Contact our customer service team for detailed pricing based on order size, and we’ll provide the most cost-effective solution for you.
To receive a bulk order quote, complete the Quote Form on our bulk orders page. Our team will reach out within 24 hours with pricing. For special requests, email us at info@setupapparel.com or call 12345. We’re here to help!